Matt B.

Horrible company! I am always appalled when a large company treats customers in a manner that would shut down any small to mid size mom and pop operation. I ordered pajamas for my wife before Christmas. Dec 12 to be exact. I paid extra for 2-3 day shipping. When it did not come i called (Dec 20th) They apologized and said they would wave the shipping cost. Its now Feb 3! I called and they couldn't find my account. When they did they said it is set to ship March 30th! WHAT! I asked for a manager, Rachel Webb. She said actually one of the pajamas is set to go out now! REALLY, COME ON! She said they will cancel the one order and when I get the one that should ship out in the next week, that I can ship it back. I said I want nothing from your company. If this was a small business, the proper thing to do would be to credit me for the ones being shipped and cancel the other order. Instead there was never a mention of a credit. No mention that they take ownership for 2 months of no communication and status updates. I guess I am old school, but just let me walk into damn store and leave with my items. This is a joke! I highly recommend NOT using JCREW Online services. I will not buy anything from them any longer.

This company and the manager Cody are scammers! I ordered an item at 9am and paid $26 for overnight shipping. I get a call from an automated machine at 5:30pm saying they need to verify the address and the order isnt going out. When I call back Cody says there is no one above him and his only resolve is to give me my money back which Ill have in 3days! DO NOT BUY ANYTHING from them. Go anywhere else!