Matt B.

Mis-Marketed Product & NOT a good solution for a marketplace

When trying to select a marketplace platform, I researched a lot of what is out there. I went with X-Cart because of how they market their product for a "Multi-Vendor" platform solution. After signing up, paying thousands of dollars, we found out the the basic functionalities of any marketplace were simply not there and that it would take thousnaads of dollars for custom development to make it work like a true C2C and P2P marketplace does and should. They even use marketing copy right on their website like this.

"We've designed X-Cart Multi-Vendor eCommerce solution to help online merchants easily open an online store where multiple vendors sell their products, services, rentals and electronic goods through a single storefront, whether it be a small online mall or a huge marketplace like eBay or Amazon."

This is simply not true or very well written to make users like myself feel this would be a great out of the box solution. But it was not. We had to purchase over 200hrs of custom development. Sure there were features that are custom to our business, but basic functions either did not work or couldn't work. Their response was always, "Well that is the way the multi-vendor works with X-Cart."
While the staff is very friendly, they choose to fight every battle with you as the customer, when at the beginning they said, "It is not about the money, but a partnership in getting you the product you need to succeed in your business." After they get you in they require and make excuses.

Again, we chose X-Cart after explaining what our goal was, with a specific existing website that we were modeling and it simply did not meet even half our expectations.