Adam L.

I hate this company for how they treated me and the time I had to waste trying to get them to fix this mess THEY created.

This unregulated "prop firm" does whatever they like. They closed my live funded account "in error" Their system had a "technical difficulty" and closed all my positions and paused the account. When I reported this to them, they admitted fault right away and reinstated the account but weeks later they still refuse to refund me for the losses on the account from the trades THEY incorrectly closed.

This doesn't even mentioned that the trades they closed went onto be big winners. Not even a sorry from them for that.

Their chat support is mostly AWFUL, it will drive you insane. They are often rude, just send prewritten meaningless messages, hard to tell if they are real humans or AI. They cut you off mid chat, promise you updates that never happen, they straight up refuse to open support tickets so you know you will have to explain an issue multiple times because there is no logs of the issue and there's no way for them to update you.

You have to hand feed support every tiny detail, they wont do anything themselves even when they created the whole issue by incorrectly closing my account and they have all the information and chat logs on their system.

If you managed to get your issue escalated past the awful AI bot chat army, the other support will reply to the ticket with an inaccurate reply, accuse you of trying to benefit from their mistake and close the ticket leaving you no way to respond. I was in shock how rude they are.

They also said if I pursue the issue more they will close my account! Truly awful attitude towards customers.

There is no proper way to make a complaint with this company or contact anyone directly higher than the first level of support.

I tried so hard to get them to just resolve my issue.

Honestly, I hate this company. Truly an awful experience and I would NEVER suggest anyone wastes their time and energy with fundednext.