Matthew C.

I placed orders for 5 or 6 baskets this holiday season as I was asked to check out a few basket companies as the business I work for wanted to purchase 150 baskets for their clients. I had purchased from a number of companies and checked in on their product, delivery service as well as customer service. I had emailed in to ask a few questions and when I did not get the answer I was expecting, I asked to escalate the issue to a manager or the owner. The representative that I was dealing with, Maqam, over 4 emails, refused to put me in touch with someone in management. I then emailed another representative, Rica, who answered one of my questions and then ignored me. Suffice to say my company, on my direction, was told to purchase from another basket company. It is unfortunate because the test baskets I purchased were well received by my clients but your lack of customer service and the fact that employees are trying to ensure customers don't speak to someone higher up by ignoring paying clients is absurd. I would appreciate the owner or manager being in contact with me so I can forward the email conversations I've had with these two representatives. In my role as managing director, customer service is so important that I couldn't imagine ignoring a paying client, let alone ignoring them if they asked to escalate an issue. My name is Matthew Cracower and you can find my contact information through the orders I've put through your company. Looking forward to speaking with someone. Thank you