Purchased for anniversary with expedited processing and priority shipping. Delivery date was supposed to be 3/17 but didn't show till 3/21. Requested refund on 17th (got a message saying it was preparing to be shipped) yet they still shipped the product and held a portion of my money. They never answer their phone and only responded when I filed a complaint with the BBB. Needless to say the product that arrived was sub-par, was expecting a real flower per the website but got a plastic pos that's screwed together