Matthew S.

I purchased 4 items for the holidays ( never recieved the items) after speaking to 6 customer service related employees they said to call the police because they verified it was dropped off from a carrier. I was treated like a number ( they are programmed very well to handle objections or concerns) at this point I'm out of $900 on 4 small items and I want the people to know don't order online from them it's not worth what I have been through these last days before holidays. I'm telling whoever orders from them it's a dice roll if you receive the item you want. ( no details where they left package but they said they contacted carrier and gps said it was delivered to my address) that's all I was told from the delivery research team. No pictures of delivery no signature. They just drop off the package assuming you will get what you ordered. If it's jewelry they request a signature I was told. I'm very un happy with situation and the way it was handled. ( this message means nothing them) they move right on to next situation because they don't put themselves in the customers shoes. They told me to call police and after a brief conversation with police that can't do nothing for me ( its only for awareness to see if it is happening in current residential areas) for more police monitoring. I'm just sharing with whoever reads this it's completely not fair!