Wish I'd googled this outfit before I booked a hotel room. Total scam artists--worst customer service I've ever experienced. Tried to cancel a hotel room several minutes after I made it, but they wouldn't refund me (3 days ahead of the hotel dates-so plenty of time for them to rebook). They also immediately charged my credit card for the full amount, even though their "Pay Later Policy" explicitly says you won't be charged until after you checkout of your hotel. I asked to talk to supervisor after supervisor and was denied any real help or a refund. Please learn from my costly mistake--do not do business with this company.