Matzah M.

I made 2 orders from Extreme Terrain. I called and spoke to their "expert enthusiasts" for both orders.

The first order was a lift kit. I spent roughly 30 minutes on the phone discussing lift kits with the rep. I called them because the kit I wanted was listed as not in stock on their website. He helped me find one that was in stock and ready to ship. A few days later, I logged into my account to discover that the lift kit doesn't ship for 3 weeks. When I called them back they told me their website doesn't update the stock properly and they may or may not be able to cancel my order.

The second order was for a tire. I found the tire on their website and called to speak to their rep to make sure the order was correct. We made the order and I went to bed happy. I checked my account the next morning (11 hours later) and the guy ordered the wrong tire. I called to change the order (11 hours after making it) and they told me "the order is locked and we cannot cancel it".

This company is the reason Amazon is going to take over the world. AVOID AT ALL COSTS.