I used the company coz it is cheaper than other airlines or agents-
A Mistake! They have poor customer rep meaning if you need change of flights They never responded or took two to three weeks to respond still no solid answer- So Glad it turned out i managed to change it directly on airline website- done in just few minutes - No joke this agent doesnt care after we booked-
Then- airlines cancelled my flights as to pandamic travel law, and refunded to this agent- I had to write tons of email and even pointed out my financial problem- waiting for refund to survive this pandemic etc In normal case if a more reputable agent owed you money- you dont need to beg and take that long for refund- This agent is classic- My experience is Calls are totally useless- long wait on line then once connected to their customer rep- they are rude/can't answer anything we need. After 5 months of writing back and forth and begging, i finally got refunds - Folks, if you are in same situation- do not let go, do not give up, do not give in- keep writing them nicely and patiently even if they dont deserve to, they will eventually refund- You deserve your refund doesnt matter for how much- it is your money- not theirs to keep I agree with some comments that going forward i rather pay more on a reputable and trusted company- as the time and effort spent on resolving it totally outweigh the benefit of paying less-
Hi, May,
Thank you very much for your feedback about our website.
Would you mind tell me the problem in detail?
Please trust me, I will do my best to help you.
Thank you.
Kindly,
Everbuying
support@everbuying.com