Mayra R.’s Reviews of MackTakMart & more

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MackTakMart

Prom Dresses

“I ordered a dress from them months ago for my wedding...”

5/8/12

I ordered a dress from them months ago for my wedding May 26. I happened to email them a few days ago as they had not been keeping me updated only to find out the dress will not be restocked... something they should have known a while ago. They blamed a "glich" in their computer system. KEEP AWAY FROM THIS WEBSITE! Whenever I called to inquire about my order, if I happen to get an English speaker on the other line, they would repeatedly put me on hold or transfer and at times, never actually answer my questions.

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MACKTAK M. – MackTakMart Rep Over a year old

Dear Mayra,
We apologize for any misunderstandings on our side.
But we emailed and called you multiple times regarding your order throughout that month that you have been waiting.
When you emailed us you did not mention that you placed a special order with us or provide us with your order number from the start, it looked as if you were checking the stock.
The Jovani dress you have ordered is out of stock in Jovani warehouse but your special order was placed on February 21st.
And as soon as we received your dress at the store we had to constantly email you and leave voicemails on your phone regarding your order.
Please note, we never charged you for the special order, which is normally done as soon as we place the order with the designer warehouse in such cases.
We apologize for any inconveniences again.
But please do not blame our customer service for not communicating with you as it is not our fault that you do not check your emails and listen to your voicemails.
I hope you enjoyed your wedding.
Thank you,
MackTak Customer Service Team.