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Unfortunately Cigars I received are not authentic and blocked
Mazin A.'s review of Swiss Cuban Cigars earned 8 Very Helpful votes
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3 ou 4 essais pour modifier mon mot de passe.? La promotion de la marchandise indique un prix en...
Greetings Mr. Aldawood
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In order to address your concern, I would like to clarify that all the cigars that our company sell are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws
All boxes come with a unique barcode that you can use to verify the authenticity in the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.
We would have loved to assist you during this process but we didn't receive any type of communication from you.
I regret to know that we have not fulfilled your expectations.
We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.
Isnela Solís
Customer Service Team