M B.

This game is entertaining for me and I love it. Unfortunately, my account was stolen from the data breach. I've been trying to find a way to contact them for a year and I finally got a response by submitting a request on their website 2 weeks ago. Anyway, I've been emailing them, and they've been emailing me back and forth. I told them I couldn't reset my password. Then they asked me for billing information, and I've been asking my dad to help me with it, and he did. Then they refused what I gave them. A screenshot of the payment for the membership. It's so ridiculous. They wanted me to prove it was me, so that's why they needed that information. I sent it and I just get a big fat: "We understand, but we regret to inform you..." Their response is always the same. "We regret to inform you..." Like, what? What else do they need? I'm trying so hard to get my account back, even though it's probably not a big deal, but it is to me because it's my childhood and it's just rotting away. To this day I'm still trying to get my account back, and I hope I do. But after so many rejects from them, I'm starting to lose hope. If you are reading this, and you were involved in the data breach, I am so sorry. Especially when they refuse to give your account back after begging them for help, because their customer service is terrible. I still really enjoy the game. Off topic a little, but I also do think it's really unfair that literally 98% of items in the game is members only. I'm not hating on animal jam or anything, but I'm just really upset with their customer service. They also need to work on their security. Not to mention there are so many hackers and scammers in the game. But seriously, a literal screenshot of a receipt should verify the ownership of the account. I'm sorry if this sounds a little harsh, but, their response shows me that they don't even care and they're barely trying with their responses. Thank you for reading this, I honestly needed to vent about it. I never post reviews. Ever. Which tells you that I'm really upset with their customer service. Don't get me wrong, I love the game because I'm mainly playing it because of my childhood. Hopefully I'll be able to get the account back, but unfortunately, I sorta doubt it due to their poor responses. But I'll keep trying! Thank you again for reading this, and I hope you have a nice day!