Mark g.

After three times contacting AE, I have given up! The first time I was told all set and expect a card in 10 days. No Card in three weeks. I need to call. Oops I was told, they needed some more information, it was given ( no explanation why they didn't contact me). I was told all set. Two weeks later, another call is made (from me). Oops, they forgot one question, I answered it but they needed to start from the beginning. I had been on hold for 9 minutes. I've been a member since '91. I give up. Canceling AE completely.