M C.

I ordered my product on the 7th of October it hasn't arrived. I have been ignored by email for months (don't even bother contacting Detraevion or Caren, both are a waste of space in the company). I was so furious that I was left in the dark, I followed up with the Mexican government national postal service, USPS in USA and Mexico to put forward a CLAIM. I was informed that the issue is down to the fact that Skincare market put my package through a postal method that was not insured and provided me a FAKE tracking number because they did not pay for tracking. This is a $224.71 package. On December 23rd I finally heard from Sarah Wise who offered a refund. I replied instantly. She said the refund would take 5 days. A month later, and I have been calling to follow-up. However, as soon as they see a British +44 number they forward it to voicemail, so I've never actually been able to SPEAK to anyone despite the fact that I call daily. I have seen through all of their lies and I want my money back. I have all the receipts for confirmation if anyone wants proof also.