M C.

I have been chasing my toilet roll order for more than three weeks now. I have been communicating with Groupon via Twitter messaging and with the merchant via email. They have been absolutely useless. I explained to them explicitly that they need to either provide a date when I can expect the order to arrive or a refund. Neither has been provided.
The merchant name is Rex Brown LTD. I am more surprised with groupon which has been absolutely useless in helping out

Absolutely terrible customer service at Oxford Westgate. I bought sandals in London and wore them for less than 20 minutes in Oxford. They caused terribly painful blisters on my both feet. I called the store in Oxford, explained the situation in detail and they said they would offer a refund. This afternoon I had a very unpleasant 25 minutes with the manager and assistant. The latter said these were 'just blisters' and they could not violate the company policy of offering no refunds after shoes have been work outdoors, even if they had caused bodily harm. Horrible product and even worse customer service. Trust the poor reviews here here and avoid