This is a problem with not just one store but all of them. There will be 5-6 employees all serving the drive thru but could care less about the people who get their asses out of their cars to go in because the drive thru lineup is too long. You ask I'd there is someone serving the counter and you get "be with you in a minute...a minute turns into several while the drive thru keeps getting served. I'm sick of it and will be going to McDonald's from now on. Better coffee, better service.