Megan G.

They advertise "free returns" but they do everything to make returns impossible or penalise you. As well as making me pay for return shipping, and only issuing credit notes, they said the clothing items had marks on it I must have caused, even though I had only tried it on for a moment at home, and they said they would take $20 off the credit note for a "cleaning fee". When I emailed back and disputed the charge, they then never replied to my emails, kept my purchase money (no credit note or refund) and kept the $100 item I sent back, and blocked me on social media. I'm going to lodge a claim with department of fair trading as this appears to be a scam they are running to rip off people making returns.