Meghan T.

I purchased a pair of jeans and a shirt online from Zara. I've purchased from Zara before and never had any issue, but I've never had to return anything.

This time however I decided to return both of the items so I went to the store rather than mailing because I thought it would be an easier and faster way to get my money back... and while I was there I was told my refund would be in my account within a couple days.

I got a refund for the jeans the same day... but still haven't received anything for the shirt... not even a return confirmation. I've tried contacting Zara through the app a few times, even tried calling (there's no email btw) Worst customer service! I just keep being told to wait 48 hours for an email because they need to investigate the return and open a case for it. But I haven't received any email and it's been a month. So basically just took my money.

Shopping at Zara isn't terrible, just as long as you don't have to deal with their customer service or make a return.