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I had made a reservation and wanted to cancel it. I went through all the steps online. When I called the hotel they told me I still had a reservation. So I went back online and did the cancellation a 2nd time. To make sure, I also called the customer service of Reservations.com number. Representative kept telling me they couldn't do anything on their side as it was a "none refundable reservation"! I travel for work once a week, never again will I book with them.
Melanie B.'s review of Reservations.com earned a Very Helpful vote
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