Melanie G.

*Update* GlassesShop did reach out and offer a full refund for my order and did not require I return the glasses I received. I honestly would have preferred to return the glasses, but they do not offer prepaid shipping labels to return, so I would have had to pay out of pocket. I had to leave a review here and file a complaint on BBB to get this refund, so I am only giving them 1 extra star, but it is worth noting that they will do the right thing when push comes to shove.
I normally do my research before buying from a new company, and I'm paying for my lack of due dilligence now. I sent an email to their customer service earlier, but judging by the reviews on this website, I won't get a satisfactory solution without posting here.
I ordered 2 sets of glasses and both sets are useless to me. First, the lenses are WAY thicker than they should be if the 1.67 high-index lenses were used, which is what I selected and paid for. I have other glasses of a similar size and shape that also use 1.67 and the difference is striking in the thickness of the lenses. In fact, one set I ordered from GlassesShop is a good bit smaller than my other pairs, so by GlassesShop's own admission in other responses, the thickness of the lens should be less than the larger frames, right? Well, that is not the reality of what I received. On the larger pair the lens is actually wavy on the edges, which I have never seen before, and is definitely not correct.
I have a very high prescription, which is why I always pay for at least 1.67 high-index lenses. The lenses in the glasses I received cause vision distortion in the entire lens except the exact middle, rendering them useless to me. The distortion is extreme, where anything outside of the exact center of the lens immediately becomes blurry and stretched.I am very disappointed in what I received and would like a full refund, as I have no confidence at all that GlassesShop will be able to successfully create glasses lenses with my prescription.
I am more than happy to return the glasses to GlassesShop if I am sent a prepaid shipping label. My order number is *******161.