Melanie P.

Ordered from Leafside to have meals to take with me on an upcoming business trip. When the shipment was 2 days late, with USPS still showing it was "in transit" but no defined location, I reached out to Leafside with my concern. I also expressed concern that they would use an unreliable delivery partner like the USPS. Here was their response (take note of the fact that they told me what I already knew AND if I wanted a more reliable delivery experience, I would have to be the one to pay for it!):

"Thank you for reaching out.
It looks like your order is "in Transit to Next Facility, Arriving Late". We believe the weather around this area may be causing these delays.
F your order continues to be delayed we may be able to open a claim with USPS but it must be after 15 plus days of delay.
We apologize for the inconvenience and appreciate your patience.
We ship our orders with USPS Priority Mail or FedEx One Rate depending on your specific location and the size of your order.
Typically, we ship with the carrier that is more economical since we cover the majority of shipping fees. If you have a preference in which carrier is used for your packages, we can note this on your account if you'd be willing to pay any difference in fees that may occur.
Please let us know if you have any additional questions. We appreciate you!"

None of this shows the appreciation they mention!

Unless these meals are amazingly spectacular, and if I ever receive them, this will be my first and last order with group!

Ordered a bday gift for a friend on October 14. As of 11/6, I'm being told it hasn't even reached our country yet, despite an expected delivery date of 10/28! I tried to get help from customer service chat and had to wait 10 mins before even getting to interact. Then, when requesting a refund for the ridiculous wait for my package (no idea when it will actually arrive), I was told the only thing they could give me was a coupon toward my next purchase. Are you kidding? Do you think i will ever order from this place again?! So, I am left with no bday gift for my friend, a promise of delivery unfulfilled, and no attempt from the seller to provide me with meaningful compensation for the trouble. Absolutely a poorly run organization.