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Melanie S.

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1 Review by Melanie

Helloice.com

  • Helloice

“Poor product, worse customer service.”
6/1/21

I purchased a chain and pendant from this company. Both items were supposed to be 18 karat gold plated. The gold chain looked so techy as if I had purchased it from the dollar store. I was embarrassed to give this as a gift or wear it and the stones in the pendant were missing. I contacted customer service and it was told that I would have to pay for shipping to return they'd offer a small and insulting amount to refund. Couldn't speak to why their product was so cheaply made.

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