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My local yoga studio started using MindBody app exclusively for booking classes (no cash/card at the door). The app is way too much work. I literally need to factor in an additional 15 minutes before class just to sign in, which is antithetical to the relaxation I hope to achieve by doing yoga in the first place.
The app always forgets my login. So I have to login over and over. The search feature doesn't work well, I always cannot find the ONLY studio I ever go to, until I remember you have to actually select 'Businesses' in the search field. The app promotes a dozen other studios that are geographically closer to me, so it's kinda stealing business from the studio at which I am already going to.
There is ultimately just way, way, way too much clicking, searching, scrolling, entering the same info over and over just to book a yoga class.
I will never go to a yoga studio (or other gym) that forces attendees to use this app.
Tip for consumers:
I plead to gyms/studios not to use this app, and if you do, don't make it your only option. It's disrespectful to YOUR customers' time to expect them to mess around for 15-20 minutes just to book a class with you. Look after your customers please and remember exercise is a mental relaxation as much as a physical thing, so fiddling with an app is frustrating and cancels out the good mental benefits of exercising in the first place.
Products used:
I tried to use it to book a yoga class multiple times over a period of 2 years where my local studio tried to get me to use it. I hated it so much because it logged me out all the time and was so much effort just to do something exceedingly simple.
The studio tried to say something like "if you book, you won't miss out on class", but I had been going to yoga at the same studio for almost 10 years and literally about 2 times in 10 years had classes actually been fully booked, so the only value the app offers is literally not solving a real problem.
Melb B.'s review of MINDBODY earned a Very Helpful vote
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Changes made to the business account are hard to navigate nobody can help you in customer service...
