Placed an order for ornaments and right after ordering saw the $20 shipping charge for 2 Christmas ornaments! Went right away to cancel my order but there was no option to do so when many sites have that option for an hour after ordering. Emailed right away and it took them a week to respond (48h advertised). And there, no surprise, can't help, no refund of shipping. It's a large company and they charge a lot for the smallest thing. They should offer free shipping. Won't ever use again