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Got my backpay on a direct express card. Used it fine a few times then it was locked. Called multiple times to unlock it then they wanted my driver license text to them! I did everything but a DNA test! Finally I went to a local bank and withdrew most of the money and switched my SSDI to the same local bank. After that I zeroed out my direct deposit card. Two weeks later got a call from them asking about a 313 number. I told them it wasn't me but no worries since I had already zeroed my card. The lady wanted my id and I told her she already got it and wasn't sending it again. She got mad and cancelled my card! Thank goodness! This company caused my PTSD and anxiety to go threw the roof! Don't use this card. Wish there was the option of a negative number!
Tip for consumers:
Get a local banker you can speak face to face with.
Products used:
None, I withdrew my money and got an account with a local bank.
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I lost my card so I called to get a replacement card and they told me that under fraud...
I have a card through direct Express that was given to me by the social security administration....
