I showed him pictures - front and back - and said "I want a pixie, long and moppy on top and layered and wispy - NOT SHAVED - on the back. He cut my hair all over too, too short - it's shorter than a boy cut! There is nothing "moppy" or "wispy" or "layered" about my hair. I'm embarrassed to go out in public. First two pictures are what I showed him, third is what I got.