Do not use this company they will not only not give you your product that you ordered they will not deliver it they will make up many excuses you will never hear back and if you do it's a customer service representative who repeats the same thing over and over you cannot get a refund so therefore you are out of services out of time and you have nothing to show for it do not use this company.
Hi Melinda, we're truly sorry to hear about your unpleasant experience with us :( However, we're actively working to improve our shipping processes and communication as we'd never charge customers for products that won't be shipped. Rest assured that anyone who places an order with Scentbird will receive it. If for some reason they do not receive the order, we send a replacement or issue a refund. We also hope that all of your concerns are already resolved but if not, we're happy and available to help via email (socialsupport@scentbird.com) and social media. Thanks for bearing with us!