Melinda S.

I wish I'd seen these reviews before I joined One Opinion. I joined a few months ago, and it was my favorite survey site. Then I tried to redeem my points. I had amassed $73.65, and I tried to redeem part of it for a $25 PayPal transfer. It said I needed approval, which should take up to 72 hours. A week later I wrote to them, and several days later they said it was cleared to do the request again. So later that day, I tried again and was successful. Then I decided to redeem the next $25 the same way, making sure I got all the money I could out of the account before I did more surveys, and I couldn't even sign in to my account. It said my password was wrong, even though I knew it wasn't. So I reset my password. It still said it was wrong.

So I wrote to them again, but since I couldn't sign in, the only way I could email them was by replying to the response they had sent to my previous email. They said I would have to reactivate my account, once again providing an image of my license, as well as a photo of myself. I'm pretty sure no other company asked for this when I signed up, and now they want it twice. So I have written to them asking if this is a way to cheat me out of my remaining $48.65, because it sure seems like it.

I've had nothing but trouble since I dared to want the money I earned. I'm very diligent about my survey answers. I know companies spend a lot of money and time on their surveys, and I want to give them the best responses I can. To be treated like this is fraudulent, and if they don't give me my money, I will be looking into starting a class action lawsuit. I know there are a lot of people who would want to be involved in this, just on this site alone.

Between their failure to pay me my money, extremely slow responses to my emails and their own deadlines, and the fact that they not only have a lot of personal information about me they've amassed, but also an image of my license and another picture of me, I am concerned. The $48.65 is one thing, but my identity is another.