Melissa A.

Although I love the stellar selection and fantastic prices, the customer service was sub par when I experienced an issue with a purchase.

I received an item I didn't order in place of 2 items I actually ordered. I had to file a dispute to have the items credited because Bluefly determined they were not culpable. I don't know how that is possible considering I received an item I never order, but not the 2 items I did. Anyway it turned out they had similar issues with orders placed by other customers as well. There was some kind of warehouse issue. I was finally credited for the purchase, but I never received the 2 items ordered to wear for a special event- so that really sucked.

I am disappointed I had to escalate the issue to obtain resolution.

Aside from the one awful incident, I have been generally pleased with my purchases on bluefly. I wish I could get past the sour experience and shop there more often because they do offer some fabulous deals.

This is one of my favorite online websites. I have been shopping on endless.com for a little over 3 years and purchase from the site 5-6 times per year. The selection is above expectation, the prices are fair and is usually better when it comes to value than Zappos (although I am a big fan of Zappos as well). I love the details provided as well as the customer reviews. The shipping is on par with Zappos, fast and cheap. Returns are free! I couldn't ask for a simpler, easier hassle free return policy. I recommend this site all of the time and even people who do not normally shop online love this site.

Bare necessities offers excellent prices, prompt, reasonably priced shipping and great communication. I have been purchasing from the site for 4 years on a bi-monthly basis and never experienced an issue. I recommend the site on a regular basis.

I was a member of the ideeli website from 9/26/10 to 3/3/12. My loyalty was not rewarded. Although I was happy with ideeli for the most part during this time period, you never know about a company until you experience your 1st major problem. Unfortunately ideeli would rather sacrifice a client that purchases on the site on a weekly basis and pays for 1st row membership than do the right thing.

The problem I encountered is a result of a shipping issue which ideeli has been aware of for months but has not resolved. Some items are shipped with a tracking number but the link does not provide any tracking information and the shipping service instructs the customer to contact the shipper. When you contact Ideeli they explain they are unable to track certain shipments. The customer is instructed to recontact them if the item is not received after 10 business days. At this point they will initiate an investigation which will resolve in another 8 business days and based on the outcome the customer may or may not receive a refund. This tracking issue happened to me once before but I received the item so my trust in purchasing from Ideeli was maintained.

Back to incident at hand. I received an email with a tracking number indicating my package shipped on 2/16/12, but as of 3/3/12 there is still no tracking information available and I have not received my item. I was charged $39.99 for the item plus $9.95 for shipping.

Now I am waiting for an additional investigation over the next 8 business days to find out if Ideeli decides to issue me a credit for the item I haven't received.

I live in a house in a well to do neighborhood in Boca Raton and I have never experienced a delivery issue (mind you I shop online almost daily).

I can't believe I am waiting for an investigation from the shipper that never provided tracking information in the first place. It is shady and what is worse is that Ideeli continues to use this shipping practice on certain orders fully aware of the tracking issue. Even worse is that when an item is not received Ideeli penalizes the customer and does not refund the purchase. I am beyond disgusted and disappointed.

If my item is not delivered or refunded after the end of the 8 business days I will file dispute with the better business bureau, post on every blog site I can find, and open a dispute with my credit card company. It is unacceptable to charge a customer for an item not received. In fairness the charge should be changed to pending until the matter is fully investigated. I can't believe my long and steady purchase history did not result in better service. Ultimately Ideeli should offer excellent service to everyone, but one would hope established loyalty would be worth preserving as well.

Due to this terrible experience I have 5 items received over the last week, all being returned. Another on the way (with tracking) which will be returned. Another 3 items that haven't shipped, will also be returned- assuming I actually receive them! And of course the 1st row membership scheduled for renewal tomorrow has been terminated.
I will never give Ideeli the opportunity to treat me this way again and I will do my best to warn others.