Melissa L.

I had to give one star but they don't even deserve that. Placed my order on Feb 11. That same day I was notified my order shipped. Tracked my order a couple of days after and it appears the package hadn't left. On Feb 19 I emailed them to get a status. A day later I get a "ticket" number. Today I called and the phone number just refers you back to the website. I have also tried contacting them on Instagram. Crickets! I have been a loyal customer for years and have NEVER had a problem before. They will no longer be getting my money. The last ditch is to file a claim with my credit card. Unfortunately I really wanted these beads. Their auto send emails will also be Unsubscribed. Very disappointed.