Mike E.

I unfortunately tried to use tmobile twice. The idiots at billings montana store were too stupid to set up my phone payments. Going to the store was a waste of time. Their corporate office told me the stores are private contractors and they were not responsible for employees incompetents. I had to drive 160 miles to pay 30 dollars every month. When I called the corporate office to cancel service I was told I would be charged $173.00 late charge even the though the contract was supposed to be auto pay.
The second time I attempted to go through Walmart. I lost the phone the phone and reported the loss immediately and that I could not afford a new phone at this time. I started getting robo calls telling me I owed them money. I attempted to call customer service. I was not able to get foreigner to understand and I had no idea what they were saying. When I asked to speak to an american they hung up the phone. I had to contact BBB of Montana to force an american Tmobile rep. To call me. This person told me I owed another $123.00 but they would drop this fee. Tmobile is a big tech scam, they pay foreigners very little knowing there is a language barrier. You can not speak to an american unless you call BBB. Tmobile IS GARBAGE! Tmobile also claims to veteran friendly this is an outright lie. As a single veteran on disability I can not afford $60.00 a month for a company that refuses to hire americans. Veterans do not get anything special, its just more lies from another anti-american big tech. The only thing Tmobile does is take money. There is no way to rate Tmobile since no scale has negative numbers low enough to rate them