me P.

Bought a necklace from one of their sellers. Paid by debit card. Got the wrong item. Seller refused to refund me. Customer service intervened and allowed me refund once seller receives item. Returned the item via registered mail. Contacted DHgate Customer Service after 4 months with no refund issued, who replied with the following:

"This is Shirley, the manager of Customer Service and I'm glad to receive your message.
I did the complete research for your case *******465 but I have to inform you that your case can't be handled anymore according to DHgate Dipsute Policy.
I totally understand your feelings as a customer and I wish there were more I could do for you but there isn't because we've already done everything in our power.
I'd really appreciate your understanding and I'd be more than happy to help you with any other concerns."