Me S.’s Reviews of Raffaello Network & more

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Designer Clothes

6/28/15

Absolutely disgusting customer service. Maxine in particular was rude, condescending and also threatened to cancel my order at which point I decided I no longer required their services. The company is very slow at dispatching, Ivplaced my order on 23rd, today is 29th, when questioned about the 2-3 days dispatch I was made out to be a liar, was told I hadn't been waiting as long as I said I had been. This was on the live chat page. Never received service as bad as this, I'm surprised such big brands are allowing this company to sell their stock. The company will obviously make a comment on here straight after mine explains how wrong I am etc etc just as they have done with other customer complaints, instead of taking ownership of the situation, as usual... And so in this case if anybody wishes to gain proof of this appalling customer service I have screenshots and a transcript of my live chat with MAxine from customer service and also proof of when I made payment and when I was told dispatch would be made etc, I'll be more than happy to help. Contact me directly on *******@hotmail.co.uk
Never buying from here again!

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Maxime G. – Raffaello Network Rep Over a year old

I am sorry there were some misunderstanding between us. I just want customers to know that Aicha was not pleased with our procedures, as I have explained previously to other customers on this forum, we need to order the products to boutiques we work with, and this process requires several business days, sometimes 2-3 business days, sometimes a bit more. Once we get the products in our offices, we send them to the customer. Shipping time from Italy to the UK is 24 hours. Aicha placed her order on June the 23rd during the night, we received it on the 24th and started the purchasing process. The order processed on wednesday, thursday and friday (3 business days), we are closed during the weekend. Aicha came on chat today (monday June the 29th) complaining she had been waiting more than a week, I simply pointed out that wasn’t true and that our procedures are mentioned in the Thank You email customers receive when they place the order. I won't reply to Aicha's aggressivity and let customers read and decide. Feel free to contact me for any question and find out what an awful person I am :)