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Went to visit my Dad dying of a brain tumor and my family double booked our stay. Within 20 mins I called to cancel my reservation and they refused. The hotel refunded the money but this company kept it. So not only did I get to watch my dad die I got robbed at the same time. I hope everyone in this company gets karma they deserve and to feel the same thing I've been put thru
Tip for consumers:
I’m going to take court action next
Products used:
Nothing, I just wanted my money back. The hotel refunded them. They just refused to give it back to me
Matt F.'s review of Zenhotels earned a Very Helpful vote
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I was charged for my hotel room twice. Calling fraud on this company. Save your money and book...
Hello Matt! Please accept our apologies that you have to deal with this situation. We are already working on getting your money back. The fact is that we cooperate with some hotels through suppliers. In your situation, the supplier requires written confirmation that the hotel agrees to refund the money. If you have it, then send it to us by email so that we can speed up the process.