Ironically, this product is designed to assist those with difficultly reading text and yet talking to customer service on the phone is not an option.
After emailing back and forth with NaturalReader for days (their response time is slow), a question I had about their product went unanswered. I gave up.
Their customer service is badly in need of improvement, and it is really unfortunate that they do not offer a means of customer service (via phone) for those with visual barriers.
Hi,
Thank you for taking the time to leave us a review, and we’re sorry that you had a negative experience with our customer support team. We're sorry for the confusion about our rates and the amount shown on your account statement. We've shared your feedback with the relevant team.
Please allow us to clarify: We work exclusively in U.S. dollars. We're sorry for the confusion about our rates and the amount shown on your account statement.
We have already refunded your payment to Grammarly and hope this provides some relief for you. You are a valued customer, and we hope to serve you again in the near future.
Thanks again,
Grammarly support team