kenneth h.

My father recently bought a rubber roof for his RV and it sat in the box for a week before he opened it and there were major creases in the rubber. He called customer service to explain the issue and they immediately told him that it was his fault and that there was a "disclaimer on the site at the very top saying that you had to take the rubber roof out of box as soon as possible". This interaction was one of the rudest interactions with customer service that I've ever heard. The "Disclaimer" is actually on the bottom of the page below the "pay now" promp on the screen. If you know exactly what you are looking for, why would you look below what you already need to do? After all said and done, she did not try to reconcile the issue at all and told him that he was basically screwed and on his own. This whole process leads me to believe that this company is not good and is only out to take peoples money without helping them. People make mistakes but when I heard this and did some research, this company should get shut down due to the fact that they are only out to take peoples money.