Michaela A.

I had a bark box account and everything was great, including customer service whenever i would leave a review that my dog did not like certain toys. One day (after already paying for a box) i was kicked out of my account and contacted customer support to ask if i would still receive that box as i had already paid for it. I created a whole new account but used the same email since my old account had been completely deleted. After talking to someone they said my old account never even existed so no i would not be receiving the box i had already paid for. At this point i wanted to get in contact with someone higher and i received an email a week later that my box was in fact still being shipped and that because of all this confusion my next box would be free. Well next box comes around and i was still charged for it so i contacted them again letting them know it was supposed to be a free box and sent them screenshots of the email and I was refunded. Well now its near the end of the month and my box has not even been shipped out. So yet again i contact them asking why i received a message " We're taking a bit longer than usual to ship your box, we'll make things right if your order doesn't arrive by the end of the month." so i just wanted to know when it would be shipping. The person i talked to said it was guaranteed to be DELIVERED by the 26th. So now its 2 days past the 26th and i still have that same message popping up. So AGAIN I have to contact them to see what is going on. Well this time they tell me basically that my package was never going to be delivered because it was stuck? I asked why i wasn't offered this the week previously and they said replacements didn't come out until today. So they have set out a replacement and I will now be seeing if i actually receive this one. I honestly don't know if i want to continue. My dogs absolutely love the boxes and it makes it easier on me with toys and treats but now its just getting frustrating. Ive also let them know in the monthly reviews at least a few times that my dogs absolutely will not play with the plain rubber toys (unless they are treat dispensers) but that they love the nylon bones and fabric ones and they have not responded or updated that yet. Although my dogs LOVE the different treats they get, i feel like the bags are pretty empty. Of course i dont expect them filled to the tippy top but unless i break the treats into tiny pieces they don't last very long. Overall… im just conflicted on if i should cancel or not simply due to issue after issue but again my dogs do enjoy opening the boxes and playing with toys.