Placed order for "large" size (3 gal) tree. What arrived was in a pot approx 1.5 gallon, a tiny little twig. Emailed that they sent me wrong size ($60 vs $35). They have some sort of rotating customer service that give the same "stock" answers to inquiries, telling me that it was correct size. I then sent them a photo of the twig, with tape measure, showing it at an astounding 16 inches tall - which was the advertised size of the "small" tree. A different CS rep emailed back that I was mistaken, they sent a large. I photoed the pot next to a 2 gallon bucket, which was well larger than the pot they claimed to be 3 gallons... a THIRD email reply came from someone who told me that I was STILL wrong - that "gallons are different for nurseries". I then told them that I was going to ship the twig back to them collect, dispute the credit card transaction, and destroy them on social media. At that point, a FOURTH person volunteered to refund the money, all the while insisting that I was wrong, that the 16" 1.5 gal twig was indeed a robust 3 gallon, 24" mighty species and that I would see if I just planted it. So, in a fit of stupid, I actually planted it. At this point, it has a miniature series of reddish leaves coming out, has not grown a whit, and looks really silly in my yard. I have to say, Fast Growing trees is very prompt, and has a robust CS system, but the tree is puny and not going anywhere, and it should not take 4 people and my threats to gain a refund for what is photographically so obviously inferior and incorrect. Nothing will drive you back into the higher-priced-but-clearly-superior arms of a good local greenhouse faster than Fast-Growing Trees did me. Don't buy from these clowns. Buy local.
Michael-
I am so sorry that it took 4 people to get your issue resolved. You are right that is not okay and I appreciate your feedback. 3 gallon nursery pots are different from gallons of milk or paint gallons. It is a nursery standard pot. I am very sorry for any confusion that this may have caused. The photos you sent to our Customer Service team, definitely show a 3 gallon plant that was well branched. I know it was during our dormant season that it was purchased so it is covered at a 100% until the end of this month if it doesn't start to flush out leaves. Crapes are slow to come out of dormancy. Again, I am sorry it took so many people to get your issue resolved and this case will be used for education and training.