USE A CREDIT CARD FOR ALL TRANSACTIONS WITH DIRECT TV. I cancelled them in January with an end date on Feb 15th. I had a $14.58 credit as indicated on my February statement, March statement, April statement, May staement and June statement. They flat our refused to refund my money. I filed a credit card dispute and (im guessing) it went to arbitration and I won. They had to refund my money. My recommendation is to use a credit card when you make payments because if you dont, you will have to pay all lawyer and court costs yourself.