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I have purchased other Lelo products before and not had the problems as I have with my most recent shipment. Defective out of the box. Customer service has chosen to avoid helping fix the problem or accept a return due to the "sensitive nature of the product". When I spend this much money, I expect a high end service experience. I'm disappointed
Michael F.'s review of LELO earned 4 Very Helpful votes
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Hi Michael,
Thank you for taking the time to write you honest feedback.
I am truly sorry if any miscommunication has happened on our part regarding your LELO order.
According to our policy, we are not able to accept LELO returns unless the product has a manufacturing defect and falls within our warranty terms and conditions.
If you discover a defect and notify LELO during the warranty period, LELO will, at its discretion, replace the pleasure object free of charge. Our Warranty policy is available here: https://www.lelo.com/support/lelo-warranty
Please do reach back to LELO Customer care so we can assist you in making a warranty claim and having your device replaced.
If you have any other questions please don’t hesitate to contact LELO Customer Care directly and we would be happy to assist you.
Judy@ LELO team