Michael F.

My experience is somewhat similar to Daria A.

We've ordered a photo-cover album for our customer from collages.net and it came in quickly, but not exactly as we expected it. The colors were off and everything was a bit darker (not as much as in Daria's case, but still), however there was this substantial blur to every page, especially visible on design elements such as fonts and ornaments, that were supposed to be 100% sharp at 300dpi. The print looked more like 50dpi, with visible color fringing.

To make long story short, their customer service first refused to acknowledge the problem, then they got very defensive; overall - rude and totally unhelpful (while we were pressed with time). We've asked them for contact to their CEO, which they provided. We wrote an email complaint to the CEO, and he replied actually scolding us for complaining on his 'first in industry' customer service. We followed trying to prove our point: their company at that time had an "F" rating at BBB, and the CEO replied to us with threats of a DEFAMATION LAWSUIT!

Eventually we sent the album back, and the CEO called us (left voicemail) - he offered us a reprint or refund, and sounded really nice, like almost a different person compared to his emails. I guess they did some homework on customer service in the meanwhile. Anyway, even though they became very nice to us, they could not guarantee that the reprint will be sharp and that the colors will be right. We asked for refund, and we've got it! That's how they earned 1 star.

We've finally went with another lab and got an album that looked almost exactly the same as from collages.net, except that it was sharp (300dpi) and colors were all good.