Michael G.

If you buy on Etsy, you'd better hope that your goods arrive, and in the condition you expect, because they will not offer you any recourse with the merchant. I have been trying to get refunded for an advent calendar I ordered on Nov 20,2015. It's not Jan 21,2016, still haven't received it. The merchant won't refund me until I return the goods -- how can I do that if I haven't received them? Etsy says they can't do anything because I ordered via Paypal, I have to take up the refund with them. So what's Etsy doing here, besides sitting in the middle and taking a cut? It's definitely not customer service -- between opening an inquiry on the site, and talking with someone on the phone, Etsy has done nothing to help. I guess I am just out the money until the merchant decides to refund me, if that day every comes.