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Michael J.

1
Level 1 Contributor
Monument, CO

Contributor Level

Total Points
343

3 Reviews by Michael

  • Google Store

12/18/21
Verified purchase

The Google Store makes it really easy to buy but if what they send is defective or incorrect; the return process will have you ripping your hair out in frustration. The web site instructions are circular referring to non-existent links and instructions. Ultimately you have only one choice - chat. Be prepared to wait a really long time and then be connected to someone who only knows how to follow a script. The system is obviously designed to make you so frustrated that you give up trying to return anything. You can buy everything they sell some where else - I strongly advise you do.

Tip for consumers:
Buy one off Amazon or at Home Depot. The Google store customer service is horrible and the return process is a mess

Products used:
Google Nest Thermostat

Service
Value
Shipping
Returns
Quality
  • Hanzsbrew Armory

8/10/21
Verified purchase

There are many reasons to be suspicious of this site; false location, cash only payment (or equivalent) but in this strange time with reloading supplies extremely hard to come by, I thought it worth the risk. Order went through as did payment (Zelle). Got the typical order acknowledgement but after 2-weeks, no shipment and definitely no product. Now the 24/7 online chat is not responding and it appears I'm out the $100 and change I paid for primers. DO NOT ORDER from this company. You will get nothing for your cash.
08/11 follow up. Accessed the site as a new customer and asked the 24/7 chat if the primers were in-stock. Answer was yes. Asked how quickly they would ship: Answer was they'd ship same day and arrive within 5-7 days. I responded that that sounds great but why hasn't my 2-week old order shipped? They immediately terminated the chat. If this doesn't clearly indicate this is a scam site, I don't know what will.

Tip for consumers:
DO NOT SEND FUNDS- Its a scam site

  • C2CLights

7/19/21
Verified purchase

This company will send you whatever they have even if its not what you ordered and then refuse to exchange or return you funds. Ordered two outdoor light fixtures and two LED bulbs. Fixtures were defective and they send the wrong bulbs which I couldn't use. Refused to issue a RMA to process an exchange or return. I'm stuck with $241 of crap I can't use. If they have exactly what you order, you may get lucky but if they don't, you don't know what you may end up with. Customer service is a joke. They will literally insult you in an effort to get you to go away.

Tip for consumers:
Shop elsewhere

Products used:
None - Light fixtures and bulbs were un-usable

Service
Value
Shipping
Returns
Quality

Michael Has Earned 3 Votes

Michael J.'s review of Hanzsbrew Armory earned 2 Very Helpful votes

Michael J.'s review of Google Store earned a Very Helpful vote

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