This company is despicable! How anyone can sell and ship this way is disgusting. I ordered a flat iron for my daughter and when i received it, the box was damaged and opened, then the iron was just laying there not wrapped in plastic or anything AND there was HAIR, yes HAIR in the iron itself. It was also damaged and used. I asked for a refund and i now have to wait 5 days for a return label! I will never ever order from this company again. If i could give them a 0 star i would.