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I ordered a SRD 280 RTF. Never flew a drone before a day in my life. Needless to say my 3rd try on flight ended up 1000 feet in the air, lost control and hit the ground pretty hard. Got ahold of them and they said to send it back for repair. It cost me $80 to send it back with the the 3 day shipping. They received it on a Wednesday and the following Tuesday I got an email from them letting me know the repair was complete and to send $40 paypal. To make a long story short the $40 covered the repair and shipping back to me, with an email and tracking to let me know when it shipped and when it was to arrive. WOW!
I learned how to fly and am in the process of ordering another new drone from them. There customer service is excellent and I wont buy from anywhere else. Highly recommend them to all drone enthusiast and newbies.
Tip for consumers:
Be aware that there time difference is roughly 13 hours ahead of the US to allow them to respond to your emails.
If your place and order mid January be aware the chinese new year is there biggest holiday and they wont be in the office for 4-5 days.
Michael M.'s review of HeliPal earned 2 Very Helpful votes
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Bought a srd260 didn't come with all parts as I did not see they was not included but when I had...
