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Michael P.

Contributor Level

Total Points
80

1 Review by Michael

  • spares2go

1/12/16

I ordered washing machine parts, billed £28,39 and £53,95. After a week I had not recieved any shipping information and asked for an update. The reply was "We have been assured by the manufacturer that a supply of these items is in transit to us". After 2 weeks they no longer replied to any email and I've yet to recieve anything. I got on the website and intered my order number, I had both a P and an N order number, both came up blank and yet they've taken my money.
Update.
I had trouble getting hold of anyone on email, I posted here and spares2go emailed immediately, they had the parts shipped within a week. Hassle would have been avoided if they had replied to email and not charged your card until the items were in stock which they were not apparently.

After reading some of the reviews it looks like if I ever recieve anything it will be the wrong parts. Charging thru PayPal should be a warning as they have to pay PayPal a commission and it makes it more difficult for the customer to get their money returned. But not impossible.

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Des C. – spares2go Rep

We are very disappointed and surprised this customer has chosen to criticise us publicly like this - we spent a good deal of time and research to obtain these items for him - what happened to good old fashioned gratitude?

Des
Customer Services Manager
Spares2go

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