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25 minutes on hold to talk with someone from Mexico who barely understood my request... they put me on hold for another 15 minutes to ask four other people before hanging up on me. I don't remember setting up a bank account in Mexico or asking to be served in Spanish. And good luck getting ahold of someone at the branch level. Congratulations to Scotia Bank for making almost every experience as painful as possible.
Tip for consumers:
it is inconceivable that a bank is allowed to constantly have 30+ minute wait times to offer assistance AND allowed to send their customer service - of my very private account details - to a third-world country. WTF happened Scotia?!
Products used:
customer service on the phone
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