Michael R.

One of my ring devices continually disconnects from my Wi-Fi. I thought, "no worries," since I have an extended warranty with my plan, but I found out this is not the case. Why? Because you have to have the plan from day one, if not, then no warranty on devices. That doesn't make any sense. Why get an extended warranty if it is useless to ues?

I ordered a table from them as a Christmas gift on November 27th. When I received the table, the top was damaged, and the finish was chipped in places. When I contacted the company, they told me I needed to send them pictures of the damaged table, Fedex shipping label, outside of the box, and shipping material so they could contact the vendor. I now have a damaged table, its box and packing material stored away waiting for them to tell me what to do. Most companies would simply have Fedex pick up the damaged table. So now not only do I not have the Christmas present to give but I also have to store away the large box.

I ordered front liners for my car and received two Right hand side liners. What car has two right sides? When I contacted company they told me to repackage liners and bring them to Fedex for shipment back to them. After they receive the incorrect liners they would then send out the correct liners. I waited two weeks for the wrong liners and now I suppose I would have to wait for them to be shipped back before they would ship me the correct ones. I paid for shipping and handling so why am I now do all the shipping and handling? They didn't even apologize for the mistake. They are nearly the worst company I have dealt with in the last few years.