I ordered a print and ordered it to be matted and framed. I ordered it on 12/12/18 and was told on my receipt it would be delivered on 12/21/18, just in time for Christmas. On 12/21/18, I checked the status of my order and found out it had not even shipped because some of the components were not available. I wasn't notified it would be late. Art.com could not even tell me when it would be completed and delivered. It was my first and last time I made a purchase with Art.com. Upon my request, Art.com did cancel my order and said I would see the refund on my statement in 5 days.