MICHAEL S.

We requested a cleaning for a upcoming photo shoot, specifically noting that the team could spend extra time in our home to complete an A+, 100%, all corners covered cleaning. What that resulted in was the team showing up early (we were rushed out of the house) and then not even taking the full 4 hour window before leaving early. We came home with a few hours to go before the photo shoot and discovered we had to clean basically everything again by ourselves. Surfaces hadn't been dusted, corners were full of cobwebs, there were easily cleaned stains on the floors that had been missed, and an entire room hadn't been touched.
We took a bunch of pics and attempted to relay our concerns/issues with management, but the result was that the only compensation they could give was discounted/free future cleanings. Considering we'd specifically hired the service to prep for a scheduled photo shoot, the offer of future cleanings when we'd spent almost $500 on a half-assed job after saying "take as long as you need, we'll pay extra" did not interest us. Merry Maids is banned from our properties.